Inside Sales Supervisor

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Inspire, lead, and cultivate a team of Inside Sales Representatives.

• Meet and surpass sales, conversion, productivity, and call center efficiency targets.

• Foster robust relationships and a positive, results-driven team environment.

• Organize contests, team challenges, recognition events, celebrations, and motivational activities.

• Mentor representatives in discovery, understanding customer needs, demonstrating product value, closing sales, and managing objections.

• Deliver regular coaching and daily follow-ups utilizing live and recorded calls along with performance metrics.

• Optimize outbound sales potential through real-time reporting and performance analysis.

• Analyze performance data to uncover trends, opportunities, and create targeted action plans.

• Establish performance standards, provide constructive feedback, and encourage accountability.

• Address behaviors that impact team engagement, productivity, or overall performance.

• Monitor sales calls to ensure effectiveness, enhance customer experience, maintain quality, and adhere to compliance and processes.

• Reinforce knowledge of products, services, promotions, systems, policies, and sales methodologies.

• Collaborate with Training, Quality Assurance, Workforce Management, Human Resources, and other stakeholders.

• Oversee attendance, scheduling, performance evaluations, compensation accuracy, escalated customer issues, policies, and wage and work-hour regulations.

• Assist in interviewing, making hiring recommendations, onboarding, recognition, and employee development.

⛳️ Requirements

• A Bachelor’s degree or an equivalent combination of education and experience.

• Three to five years of supervisory and coaching experience in inbound/outbound call center sales, or at least two years in a lead role focused on coaching.

• Prior experience in telesales.

• Capability to coach for improved lead/call conversion rates, increased outbound dials, and effective customer retention.

• Excellent communication and listening abilities.

• Skill in motivating diverse personalities, handling difficult conversations, and holding team members accountable.

• Proficiency in Microsoft Office.

• Ability to oversee daily operations while ensuring quality and compliance standards are met.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Paid time off/paid sick leave.

• Employee stock purchase plan.

• Inclusive workplace culture.

• Equal opportunity employment.