Senior Inside Sales Representative

This is a fully remote position, open to applicants in Gabon.

📋 Description

• Proactively engage in telephone and email sales and marketing efforts to boost profitable sales.

• Build and sustain customer relationships.

• Handle customer quotes and orders efficiently.

• Provide quotes for product pricing, delivery details, and payment terms.

• Suggest alternative products where suitable.

• Support outside sales teams by managing priority transactions.

• Utilize digital tools for selling, marketing, promoting, and showcasing products.

• Address technical inquiries and enhance sales to both new and existing customers.

• Seek out new accounts within a designated geographical area.

• Oversee a specific customer base, including larger or more complex clients.

• Assess customer operations to pinpoint objectives, needs, and preferences.

• Finalize orders and swiftly resolve customer concerns through root-cause analysis.

• Prepare product quotations and proposals, following through the purchasing cycle.

• Provide management with reports on company, competitor, pricing, product, and market trends.

• Take part in product meetings, seminars, and training sessions.

• Explore product applications with internal specialists, vendor representatives, and additional resources.

• Carry out other designated responsibilities as assigned.

⛳️ Requirements

• Minimum of 4 years of experience in customer service, sales, and the electrical distribution industry.

• High School diploma or GED is mandatory.

• Capability to tackle complex issues and challenges.

• In-depth knowledge of products and their applications.

• Maintain a positive, friendly, and helpful demeanor with customers.

• Customer-focused and driven.

• Strong communication, presentation, organizational, and problem-solving abilities.

• Proficient in prioritizing and managing multiple tasks and deadlines.

• Exceptional negotiation and interpersonal skills.

• Ability to influence decisions effectively.

• Highly self-motivated individual.

• Familiarity with Microsoft Office applications.

• Experience with relevant ERP systems and Customer Relationship Management (CRM) tools.

• Availability to work overtime when necessary.

• Capability to perform essential duties with or without reasonable accommodations.

• Commitment to delivering effective customer service, integrity, and collaborative teamwork.

• Ability to remain stationary, navigate the office/work environment, operate computers and office equipment, and occasionally crouch, climb, lift, and travel to offsite locations.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life Insurance.

• Short-Term and Long-Term Disability Insurance.

• 401K plan with Employer Match.

• Paid vacation and sick leave.

• Paid company holidays along with flexible personal days each year.

• Tuition Reimbursement.

• Health & Wellness Programs.

• Flexible Spending Accounts.

• HSA Accounts.

• Commuter Transit Benefits.

• Additional Optional Insurance, including Pet Insurance, Legal Assistance, Critical Illness, and Home and Auto Insurance.

• Employee Discount Programs.

• Professional Training & Development Programs.

• Opportunities for Career Advancement.

• Option for remote work.

• An inclusive and diverse workplace environment.