Inside Sales Representative I – Independent Accounts

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as an inside sales representative for specialty dealers, delivering prompt and professional assistance.

• Occasionally assist with external sales efforts, including outbound outreach, representing the YETI brand at events, and participating in limited customer visits under supervision.

• Aid Sales Representatives with daily account requirements and sales operations.

• Articulate the YETI brand narrative clearly and consistently.

• Address inbound customer inquiries via phone and email.

• Offer information and assistance regarding product availability, purchase orders, order statuses, backorders, fulfillment timelines, account balances, credit status, product inquiries, and warranty issues.

• Communicate about backorders and approved alternative product options.

• Foster positive working relationships with assigned customers and regions.

• Identify and troubleshoot order or account problems, escalating when necessary.

• Oversee assigned case queues and adhere to service-level protocols.

• Assist in reporting related to credit blocks, order complications, and customer queries.

• Engage in phone coverage and workload distribution.

• Support operationally complex accounts, such as EDI accounts, with senior guidance.

• Collaborate with colleagues, Sales Representatives, and internal partners.

• Contribute to cross-functional projects and initiatives.

• Adhere to established processes and offer suggestions to enhance efficiency and customer satisfaction.

⛳️ Requirements

• Experience in an entry-level inside sales, customer service, or sales support position, or equivalent transferable skills.

• Strong attention to detail and capability to manage multiple tasks in a fast-paced setting.

• Proficient in working with systems, tools, and technology to facilitate sales operations.

• Interest or background in the Sport, Outdoor, or Home & Hospitality sectors.

• Reliable team player who consistently supports teammates and Sales Representatives.

• Eagerness to learn, accept feedback, and enhance the Specialty sales function.

• Professional communication abilities with a customer-centric approach.

• Preferred: 0–2 years of experience in inside sales, customer experience, or sales operations.

• Preferred: Familiarity with consumer, lifestyle, or B2B sales environments.

🏝️ Benefits

• Benefits and perks provided by YETI (details available on the employer's benefits page).

• Equal Opportunity Employer.

• Workplace accommodations available upon request for candidates with disabilities.