Inside Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive profitable growth across TEVET’s Aerospace, Defense, and Government sectors.

• Oversee the entire quote-to-order process, including creation, modifications, follow-ups, and margin safeguarding.

• Manage all quoting activities, ensuring transaction precision, compliance, and successful outcomes.

• Cultivate and sustain relationships with buyers, procurement teams, engineers, and supplier partners.

• Proactively contact customers to verify requirements, influence decisions, address objections, and enhance quote-to-order conversion.

• Communicate with suppliers to confirm pricing, lead times, technical specifications, and resolve any issues.

• Engage with customers and suppliers through email, phone calls, and online portals.

• Manage RFQs, clarify specifications, validate documentation, and ensure all requirements are fulfilled.

• Ensure adherence to quality clauses, flow-downs, contractual obligations, and QMS standards.

• Identify risks and document resolutions accordingly.

• Collaborate with Account Managers on pricing, terms, and delivery commitments.

• Address issues across Sales, Supply Chain, Quality, and Operations departments.

• Maintain customer satisfaction and provide cross-coverage during absences.

• Keep accurate CRM records, including calls, notes, meetings, tasks, next steps, and opportunity updates.

• Utilize CRM reports and dashboards to efficiently manage workload and follow-ups.

• Contribute to enhancements in quoting, documentation, communication, and customer experience processes.

• Act as a subject matter expert for assigned accounts and potentially mentor peers or offer backup support.

⛳️ Requirements

• Bachelor’s degree, currently pursuing a degree, or a suitable combination of education and relevant experience.

• 3+ years of experience in customer service or sales roles.

• 5+ years of experience preferred in B2B or Government/Prime Contractor settings.

• Strong preference for experience with FAR/DFARS or Government contracting.

• Outstanding verbal and written communication skills.

• Strong phone presence and comfort with proactive outreach and talk-time.

• Ability to juggle multiple accounts, competing priorities, and tight deadlines effectively.

• Strong problem-solving abilities and capacity to navigate ambiguous situations and make informed decisions.

• Understanding of procurement, contracting, and fundamental accounting principles.

• High attention to detail, accuracy, and organizational skills.

• Team-oriented with a willingness to mentor, support colleagues, and collaborate across departments.

• 3+ years of experience with CRM; HubSpot is preferred.

• Proficient in Outlook, Excel, Word, and PDF tools.

• Comfortable with digital portals, documentation, and online research.

• Strong computer literacy in Windows-based systems and cloud applications.

🏝️ Benefits

• Equal opportunity/affirmative action employer.

• Occasional travel may be necessary for customer visits or training.