Inside Property Adjuster – Trainee

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct virtual inspections of property damage

• Assess coverage and interpret insurance policies

• Create estimates and resolve claims efficiently and accurately

• Manage water-loss claims

• Communicate with customers, contractors, vendors, third-party carriers, and claimants via phone, email, text, and video

• Deliver empathetic customer service throughout the claims process

• Independently investigate claims through thorough damage evaluations

• Analyze and negotiate claim settlements

• Utilize estimation tools, job aids, and settlement platforms

• Ensure timely and precise claim documentation within the claims system

• Engage in initial and ongoing training sessions

• Availability to work Monday to Friday, 8:00 AM to 4:30 PM EST, including rotational Saturdays

• No supervisory responsibilities involved

⛳️ Requirements

• A minimum of 1 year of prior customer service experience is required

• Previous experience in the industry is highly preferred

• Familiarity with Xactimate and other relevant software for virtual assessments is advantageous

• Capability to evaluate property damages and accurately assess claim coverage

• Strong negotiation and communication skills for effective remote interaction with customers and stakeholders

• Ability to work autonomously and manage time effectively in a virtual environment

• Detail-oriented and organized, emphasizing high-quality and efficient claim resolutions

• Preference for candidates residing in the Central & Eastern time zones

• Required to obtain an adjuster and/or appraiser license within 60 days of hire, if mandated by the office/area

• Must successfully pass a background investigation

• Must have a designated, private workspace that is free from distractions

• Reliable internet connection required, with minimum speeds of 50 MB download and 5 MB upload

• Allstate typically does not sponsor individuals for employment-based visas for this role

🏝️ Benefits

• Competitive salary with opportunities for ongoing development and career progression

• Flexible working hours

• Time-off policy promoting work/life balance

• Comprehensive initial and continuous training

• 401K/pension plan

• Education reimbursement options

• Programs aimed at helping balance work with personal life

• Complete technology setup, including laptop, monitors, headset, keyboard, and mouse

• Monthly connectivity reimbursement available for eligible remote employees

• A $1,000 Licensing Sign-on Bonus may be offered for applicants with applicable active licenses