Inside Property Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel to clients' residences to perform on-site inspections.

• Assess property claim coverage.

• Create estimates and resolve claims efficiently and promptly.

• Manage virtual claims nationwide utilizing platforms such as Xactimate and ClaimsX Video Collaboration.

• Specialize in water-loss claims.

• Deliver empathetic, clear, and customer-focused claims service.

• Conduct thorough damage assessments and interpret policies to establish coverage.

• Interact with clients via phone, email, and video chat.

• Review and negotiate settlements with clients, vendors, third-party carriers, and claimants.

• Utilize estimating tools, job aids, and settlement platforms to address claims.

• Implement policies following policy agreements.

• Ensure timely and precise documentation in the claims management system.

• Work Monday to Friday from 8am to 4:30pm during and after training, with rotational Saturday duties following training.

⛳️ Requirements

• Must reside within the Central Standard Time zone.

• A minimum of 1 year of experience in customer service.

• Strong organizational and multitasking abilities.

• Previous experience in the industry is highly preferred.

• Capability to work autonomously and effectively manage time in a virtual setting.

• Proficient in Xactimate and other relevant estimating software.

• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.

• Exceptional communication and interpersonal skills.

• Required to complete a background check.

• Office or area may necessitate obtaining an adjuster and/or appraiser license within 60 days from the date of hire.

• Must have a dedicated, private home workspace that is free from distractions, equipped with an appropriate desk and seating.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload.

• Allstate typically does not sponsor individuals for employment-based visas for this role.

🏝️ Benefits

• Comprehensive benefits starting from Day 1, including time off, healthcare, and retirement options.

• Competitive salary with support for ongoing development and career progression.

• Flexible scheduling options.

• Time off policy that promotes work-life balance.

• Initial and continuous training provided.

• 401K/pension plan available.

• Education reimbursement opportunities.

• Programs designed to support work-life balance.

• A $1000 Licensing Sign-on Bonus may be available for applicable active licenses.

• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse provided.

• Monthly connectivity reimbursement for eligible remote employees.