Inside Claims Representative I

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage liability and property claims within assigned authority while under close supervision.

• Address coverage and liability matters in line with relevant state insurance laws, regulations, and procedures.

• Investigate and evaluate claims; confirm coverage; set and maintain reserves.

• Secure recorded statements and prepare/process correspondence, reports, and documentation.

• Gather information to assess liability and maintain claim files.

• Coordinate claim processing with other departments.

• Engage external experts to assist with investigations and potential recovery.

• Initiate contact with all parties involved in claims.

• Assess and negotiate claims, identify subrogation opportunities, and take necessary action.

• Set up and issue settlement payments using authorized methods or deny payment within authority.

• Address inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others.

• Keep updated on state liability laws, motor vehicle codes, no fault/medical management/FPB laws, and bodily injury claims.

• Respond to intercompany arbitration applications with supervisor guidance and file contentions and supporting documentation.

• Conduct research and participate in industry-related and other training sessions.

• Provide assistance for property claims during periods of high volume.

⛳️ Requirements

• High school diploma or GED along with two years of relevant claims handling or customer service experience, or equivalent educational experience is required.

• A Bachelor's or Associate's degree is preferred.

• Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) is preferred.

• Acquire necessary licenses as mandated by state within 45 days for external applicants and 90 days for internal applicants.

• Must have access to internet service with minimum speeds of 50 Mbps download and 10 Mbps upload.

• Ability to adhere to the primary schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday, Eastern Time.

• Required to work rotating weekday evening and Saturday shifts based on business and service-level needs.

• Consistent and predictable attendance is essential.

• Familiarity with liability laws, motor vehicle codes, no fault/medical management/FPB laws, and bodily injury claims.

• Proficient in manual keying, data entry, and computer usage.

🏝️ Benefits

• Comprehensive health, prescription, dental, and vision coverage for you and your dependents; benefits commence on your first day of employment.

• Minimal contributions to medical and prescription premiums; Erie covers up to 97% of employees’ monthly premium costs.

• Traditional pension plan; full-time employees become vested after five years of service.

• 401(k) plan with up to a 4% contribution match.

• Paid time off including vacation, personal days, sick days, bereavement leave, and parental leave.

• Tuition reimbursement program for higher education and industry certifications.

• Company-funded basic life insurance.

• Short-term and long-term disability insurance.

• Orthodontic coverage available for both children and adults.

• Adoption assistance programs.

• Coverage for fertility and infertility treatments.

• Well-being initiatives.

• Paid volunteer hours for community service.

• Dollar-for-dollar matching of charitable contributions annually.

• Remote, work-from-home position available.