Innovations Solutions Specialist

This is a fully remote position, open to applicants in California, +6 more states.

📋 Description

• Act as the main point of contact for inquiries and requests regarding the Innovation team’s systems/applications and third-party vendors.

• Address and fulfill system/application requirements, including configuration modifications, identifying UX deficiencies, determining the necessity for new features, and managing user access.

• Provide support for both third-party tools and internally created applications.

• Translate user requests and feedback into actionable requirements and change requests.

• Record requirements and change requests for the Innovation team.

• Collaborate with users to grasp overall user needs and align with Dykema’s objectives.

• Assist in the design and ongoing development of both new and existing systems within the Innovation Team.

• Generate documentation for both internal and external users.

• Organize and deliver training sessions for Point of Contact (POC) and Pilot users as needed.

• Formulate POC/Pilot plans.

• Engage in testing new tools and provide constructive feedback.

• Undertake other responsibilities as assigned, including special projects.

⛳️ Requirements

• Minimum of three years of relevant experience in a law firm, professional services, or corporate environment.

• Strong technical skills with a high level of proficiency in the MS Office Suite and business software applications.

• Capability to quickly learn new software and operating systems.

• In-depth knowledge and experience with Excel.

• Exceptional attention to detail and a high degree of accuracy.

• Highly skilled in data compilation, spreadsheet preparation, and data reporting.

• Excellent verbal and written communication abilities.

• Strong presentation and interpersonal capabilities.

• Proficient in problem analysis, exercising sound judgment, strategic thinking, and making objective decisions.

• Outstanding time and project management skills; ability to prioritize tasks and meet deadlines.

• Capable of handling confidential information with professionalism and discretion.

• Proven knowledge and experience with the various functions performed by an Innovation team.

• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity, and the ability to interact effectively with all levels of staff.

• Ability to collaborate effectively within a team and work independently, showing initiative and being self-motivated.

• Willingness to travel to Dykema offices.

• Bachelor’s degree is preferred.

🏝️ Benefits

• Competitive health, dental, and vision insurance options.

• Flexible paid time off (PTO) policy.

• Holiday leave.

• Retirement savings plan with profit sharing for eligible employees.

• Flexible spending programs.

• Health savings account.

• Commuter benefits.

• Personal and parental leave programs.

• Wellness initiatives.

• Access to mental health support services.

• Professional development opportunities.

• Supportive and inclusive workplace culture.

• Employee discounts and perks.

• Flexible remote work arrangements.

• Some travel to Dykema offices.