Infringement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of Infringement Specialists by providing daily assistance, coaching, and consistent performance feedback.

• Supervise queue activities involving copyright, trademark, and impersonation claims.

• Serve as the operational head for team meetings, claim assessments, and urgent or escalated issues.

• Collaborate with the Legal team to escalate high-risk issues and ensure alignment with legal guidance and platform policies.

• Work in partnership with Quality Control to design, assess, and enhance tools and systems aimed at preventing infringement.

• Engage with Creator Services regarding artist-related concerns and sensitive cases.

• Coordinate efforts with Legal, Finance, Engineering, Fraud, Quality Control, and Support teams.

• Evaluate complex or high-impact cases and provide quality assurance.

• Take ownership of performance metrics and reporting, set KPIs, and leverage data to enhance operations.

• Create workflows, documentation, and decision-making tools in collaboration with Legal Operations.

• Lead the onboarding process, training initiatives, and continuous team development.

• Enhance operational efficiency, lower error rates, and scale enforcement practices.

• Monitor trends in copyright and platform enforcement and apply insights to improve outcomes.

⛳️ Requirements

• A minimum of 7 years’ experience in copyright enforcement, digital rights management, trust & safety, legal operations, content moderation, or a closely related discipline, especially within music, digital media, or online platforms.

• At least 3 years of experience in people management, including coaching, performance evaluation, employee development, and leading operational teams.

• Strong understanding of the DMCA, copyright and trademark enforcement, takedown procedures, and digital rights management.

• Outstanding organizational, analytical, and critical-thinking abilities, with a keen eye for detail.

• Capability to manage sensitive and confidential information discreetly in high-pressure environments.

• Excellent written and verbal communication skills.

• Proficient with tools such as Airtable, Google Workspace, Claude Code, Zendesk, Confluence, and other operational or legal software.

• A collaborative and proactive approach focused on safeguarding creators and enforcing policies fairly and consistently.

• Proven track record of enhancing operational processes through data-driven decision-making, workflow optimization, and cross-functional collaboration.

🏝️ Benefits

• Retirement plans (401k, SIPP, RRSP, etc.)

• Health insurance

• Generous paid time off

• Parental leave

• Home office allowance

• Flexible work schedules

• Paid and discounted subscriptions

• Regular engagement activities