Infrastructure Ops Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Determine the placement of equipment within the site portfolio, ensuring a balance of power and cooling capacity, rack density, proximity to customers, deployment speed, and site strategy.

• Monitor each shipment from the purchase order through to production, covering ordering, transit, receipt, staging, racking, cabling, burn-in, and acceptance.

• Facilitate deployments and redeployments across various facilities, including networking, storage, and platform teams.

• Adjust capacity between sites as demand or economic conditions shift.

• Manage hardware failures by navigating vendor and depot warranty and RMA processes until resolution.

• Oversee vendor commitments and ensure accountability for their obligations.

• Choose, implement, and sustain the fleet asset and inventory management system of record.

• Develop reconciliation practices to maintain accurate infrastructure records.

• Create reports regarding equipment arrivals, capacity releases, and operational risks.

• Offer solutions engineering with a precise view of customer-commitment capacity and timelines.

• Supervise integrators, remote-hands providers, and logistics partners, including managing relationships, SLAs, and escalation pathways.

• Examine deployment delays and missing hardware, identify underlying causes, and enhance processes.

• Employ AI tools to streamline tracking, reporting, vendor follow-up, and documentation tasks.

• Establish a reliable overview of hardware ownership and condition, minimize the time from arrival to operational readiness, and create a self-sustaining infrastructure planning system.

⛳️ Requirements

• Proven experience in supply chain management, analytics, or logistics.

• Demonstrated ability to accurately track physical assets at scale.

• Proficient understanding of data center fundamentals, including racks, power, cooling, cabling, and density.

• Experience in coordinating efforts across organizations and with vendors.

• Strong organizational skills and capacity to manage multiple concurrent workstreams.

• Excellent written communication skills.

• High level of ownership and commitment to follow-through.

• Familiarity with AI tools and a keen interest in operational automation.

• Typically 3–8+ years of professional experience in data center operations, infrastructure deployment, hardware or IT asset management, supply chain and logistics operations, technical program management, or a comparable high-responsibility role.

• Background in a rapidly scaling technology company, high-growth startup, infrastructure operator, or a similarly demanding environment.

• Practical experience with hardware deployment lifecycles, including receiving, installation, commissioning, failure, RMA, redeployment, and decommissioning.

• Experience in implementing or significantly rebuilding an asset management, inventory, or DCIM system.

• A bachelor’s degree or an equivalent combination of education, training, and experience is preferred.

• Experience with GPU infrastructure is a plus.

• Experience managing deployments across multiple sites or colocation providers is advantageous.

• Experience overseeing warranty and RMA processes at scale is a plus.

• Experience in developing internal tools or automation is an advantage.

• Familiarity with Claude, Claude Code, Codex, and related workflow automation tools is a bonus.

🏝️ Benefits

• Competitive market compensation.

• Remote-first work environment.

• Stipend for setting up your remote workspace.

• Opportunities to connect with peers during periodic in-person team events.

• Flexible PTO policy.

• Comprehensive coverage of medical, dental, and vision insurance for employees.

• 30% coverage of premiums for dependents.

• Tax-advantaged Flexible Spending Account.

• Company-supported 401(k) retirement plan.

• Parental leave available for all new parents.