Information Technology Manager

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversee the daily IT operations, infrastructure, networks, cloud services, applications, and end-user technology of the organization.

• Guarantee the availability, reliability, performance, security, and scalability of IT systems and services.

• Administer Microsoft 365, Entra ID, cloud platforms, enterprise applications, collaboration tools, and endpoint environments.

• Supervise IT service management, covering service desk operations, incidents, service requests, problems, changes, assets, and service levels.

• Direct the resolution of technical challenges and major incidents, ensuring timely root-cause analysis and corrective measures.

• Oversee IT security measures, including identity and access management, endpoint protection, vulnerability management, monitoring, and incident response.

• Ensure that backup, disaster recovery, business continuity, and IT resilience capabilities are properly maintained and tested.

• Lead and support IT projects, system upgrades, migrations, integrations, and initiatives focused on technology improvement.

• Assess technology solutions and recommend systems, tools, and services that align with business and operational needs.

• Manage relationships with IT vendors, service providers, software licensing, contracts, procurement, and technology assets.

• Track IT budgets, costs, resources, and technology usage, pinpointing opportunities for efficiency and optimization.

• Develop and uphold IT policies, procedures, standards, documentation, and operational processes.

• Recognize technology risks and ensure that suitable mitigation actions are taken.

• Ensure compliance of IT systems with organizational policies, security requirements, and relevant regulatory standards.

• Monitor IT performance using service-level agreements, KPIs, dashboards, and operational reports.

• Identify recurring technical and operational challenges and implement enhancements to avert future incidents.

• Advocate for automation, standardization, and efficient technology usage throughout the organization.

• Maintain precise documentation of IT infrastructure, applications, systems, assets, and technology processes.

• Lead, mentor, and cultivate the IT team, ensuring clear responsibilities, performance goals, and ongoing skills development.

• Manage IT workload and resources to effectively meet operational requirements and project priorities.

• Collaborate with HR to oversee employee onboarding, offboarding, access, devices, and other technology needs.

• Partner with Finance, Operations, Legal, and other business functions to comprehend requirements and deliver efficient IT solutions.

• Provide technical guidance and support to management regarding technology decisions, risks, investments, and operational issues.

• Coordinate with external technical specialists and managed service providers when additional expertise is necessary.

• Furnish regular reports to management detailing IT performance, projects, risks, service issues, costs, and technology priorities.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.

• A minimum of 7 years of progressive IT experience, including at least 3 years in an IT management, supervisory, or senior technical position.

• Extensive experience managing IT infrastructure, cloud services, networking, enterprise applications, end-user computing, and IT service delivery.

• Strong familiarity with Microsoft 365, Entra ID, Azure, and/or other major cloud platforms.

• Experience with enterprise networking, firewalls, VPNs, DNS, wireless technologies, and connectivity solutions.

• Proven experience managing endpoint environments, device management, software deployment, and endpoint security.

• Practical knowledge of cybersecurity, identity and access management, vulnerability management, security monitoring, and incident response.

• Experience with backup, disaster recovery, business continuity, and technology resilience strategies.

• Demonstrated experience in managing IT projects, system implementations, migrations, upgrades, and integrations.

• Experience overseeing IT vendors, managed service providers, contracts, licensing, procurement, and technology assets.

• Proficient in managing IT budgets, forecasting costs, and identifying opportunities for cost optimization.

• Familiarity with IT service management processes, including incident, problem, change, request, asset, and service-level management.

• Strong understanding of IT governance, risk management, security controls, and technology policies.

• Knowledge of ITIL, ISO 27001, NIST, GDPR, or other relevant frameworks is advantageous.

• Excellent analytical and problem-solving abilities with the capability to troubleshoot complex technical and operational challenges.

• Strong leadership and people-management skills, with a talent for building and developing high-performing IT teams.

• Exceptional communication and stakeholder-management skills, with the ability to convey technical matters clearly to non-technical stakeholders.

• Strong organizational abilities, capable of managing multiple priorities, projects, vendors, and operational requirements concurrently.

• Ability to work independently, make informed technical decisions, and operate effectively in a fast-paced business environment.

• Relevant certifications such as ITIL, Microsoft, Azure, AWS, GCP, CompTIA, or other technology certifications are a plus.

🏝️ Benefits

• Flexible remote work arrangement.