Information Systems Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Lead, schedule, and develop the team responsible for hardware and software support.

• Collaborate with internet service providers and network vendors.

• Oversee email security management, including spam and phishing filtering.

• Prioritize tasks, manage the ticket queue, and monitor response and resolution times.

• Act as the escalation point for complex or high-impact issues.

• Document procedures and create a knowledge base for both staff and end users.

• Supervise help desk support for computers, peripherals, phones, and network connectivity.

• Provide support for business applications, including custom CRM/ERP systems and integrations with company mobile apps and payroll systems.

• Assess and recommend AI tools such as Microsoft 365 Copilot.

• Lead the deployment, configuration, and licensing of approved AI tools.

• Establish and enforce policies for safe AI usage, encompassing data protection, privacy, and access controls.

• Train staff on the effective and responsible use of AI tools.

• Identify opportunities for automating routine support and operational tasks with AI.

⛳️ Requirements

• Over 6 years of experience in IT or IS support, including more than 3 years in a leadership role.

• Practical experience with Microsoft 365 administration (Exchange Online, Entra ID, Teams).

• Solid understanding of networking, email security, MFA, and endpoint protection.

• Background in supporting business applications and collaborating with software vendors.

• Experience in server administration, including cPanel/WHM/SSH, web hosting, and MySQL database management.

• Knowledge of APIs, PHP, and querying MySQL databases.

• Strong troubleshooting abilities across Windows, macOS, and mobile devices.

• Effective communicator who can articulate technical issues to non-technical personnel.

• Bachelor’s degree in Information Systems, Computer Science, or a related discipline, or equivalent experience.

• Relevant certifications such as Microsoft 365 Administrator.

• Experience in deploying AI tools like Microsoft 365 Copilot, including data governance and user training.

• Familiarity with SugarCRM/SuiteCRM.

• Experience with device management tools.

🏝️ Benefits

• Medical: 80% Company Paid

• Dental & Vision Coverage

• Short-Term Disability (STD)

• Long-Term Disability (LTD)

• 401(k) Program

• Life & Accidental Death Insurance

• 9 Paid Holidays

• Safety Bucks Program

• Wellness Programs

• Comprehensive benefits package supporting health, well-being, and future