Information Specialist I

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Respond to incoming calls from the public.

• Offer information to callers.

• Make both internal and external referrals to government agencies or community organizations.

• Act as the initial point of contact for individuals reaching out to the Attorney General’s Office.

• Address inquiries and provide details about AGO services and divisions.

• Offer explanations and guidance regarding the filing, processing, and assignment of complaints.

• Engage in regular training sessions with divisions across the AGO.

⛳️ Requirements

• An associate or bachelor’s degree is preferred.

• Relevant experience in a call center or customer service role that involves public interaction.

• Proficiency in Spanish, Haitian-Creole, or Portuguese is mandatory.

• Extensive experience working with individuals from diverse ethnic, cultural, and economic backgrounds.

• Outstanding customer service abilities.

• Capacity to communicate effectively with the public, including individuals under physical and/or emotional stress.

• Strong interpersonal, verbal, written, and reading comprehension skills.

• Familiarity with web-based applications is essential.

• Ability to manage confidential information with discretion.

• Capability to exercise sound judgment and adhere to both written and oral instructions.

• Flexibility to adapt to changing situations and priorities.

• Comfort with spending a considerable amount of time on the phone each day.

• Willingness to occasionally travel to the Boston Office for training and meetings.

• Must be at ease working remotely and possess reliable internet and cell phone service.

🏝️ Benefits

• Occasional travel to the Boston Office for trainings and meetings, with prior notice.

• Ample advance notice for required travel.

• Reasonable accommodation assistance for applicants with disabilities.