Information Scientist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate the current knowledge base to pinpoint deficiencies in content structure, consistency, redundancy, metadata, and search functionality.

• Perform a preliminary assessment of 100–200 pilot articles to gauge content quality, accuracy, timeliness, readability, and tagging practices.

• Examine search logs and user interactions to uncover issues related to search relevance, zero-result queries, and terminology discrepancies.

• Develop taxonomy and metadata frameworks, which include hierarchies, controlled vocabularies, synonyms, tagging guidelines, and content classification tailored to specific audiences.

• Establish guidelines for content structuring and search optimization requirements focused on keywords, semantics, and AI-driven knowledge retrieval.

• Set content quality benchmarks, lifecycle rules, review procedures, and ownership criteria in collaboration with the Senior PS Consultant.

• Aid in proof of concept initiatives by assessing taxonomy and search functionalities, evaluating AI retrieval quality, and documenting suggestions for the client's content team.

⛳️ Requirements

• Over 5 years of experience in information science, taxonomy development, metadata modeling, information architecture, or enterprise search.

• Proven track record in designing taxonomies and metadata frameworks for enterprise or digital content environments.

• Hands-on experience in analyzing search behavior, enhancing content discoverability, and establishing search optimization requirements.

• Familiarity with structuring or preparing content for AI-driven search, knowledge retrieval, or virtual agents.

• Understanding of the impact of content structure, metadata, and information architecture on AI-driven search and knowledge retrieval.

• Exceptional analytical and communication skills, with the capability to convert findings into actionable recommendations.

• Must be eligible to obtain and maintain a Government of Canada security clearance.

• A Master's degree in Library and Information Science (MLIS/MISt) or an equivalent qualification in Information Science is preferred.

• Experience with Genesys Cloud solutions or similar contact center knowledge platforms is a plus.

• Familiarity with taxonomy and metadata standards, such as SKOS, Dublin Core, or ISO 25964, is advantageous.

• Experience in the government or public sector is a plus.

• Bilingual proficiency in English and French is considered an asset.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment.

• Regular team-building social events.

• Sustainable business practices focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.