Information Request Specialist

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Update patient accounts with information obtained from hospitals.

• Follow up with the Contact Specialist.

• Access client connections and computer systems to gather information necessary for account updates.

• Monitor requests to ensure they are addressed within the required timeframe.

• Execute special projects or tasks as assigned.

• Assist the IT department in resolving access issues.

• Serve as a liaison between claims representatives and providers.

• Facilitate the timely resolution of client accounts.

⛳️ Requirements

• A high school diploma or equivalent is required.

• Proficient knowledge of Excel and Word.

• Capability to gain proficiency in various hospital databases and internal applications.

• Strong skills in computer navigation.

• Experience in using multiple software applications simultaneously.

• Effective verbal and written communication abilities.

• High level of customer service for both external and internal clients.

• Ability to work independently with minimal supervision or direction.

• Willingness to learn client and Operations processes.

• Accuracy and attention to detail are essential.

• Ability to organize, prioritize, and complete assignments effectively.

• Must reside in the United States within an eligible state.

• Eligibility to work in the United States is required.

• Successful completion of employment verification and background checks is necessary.

🏝️ Benefits

• Comprehensive multi-week training with continuous support from teammates after training.

• Access to an extensive knowledge base for ongoing reference.

• Visibility of individual performance metrics for goal setting.

• Computers and necessary work equipment are provided.

• Involved management support for productivity metrics.

• Opportunity for remote work from home.

• Quiet and distraction-free home workspace.

• Secure internet connection with specified minimum internet speeds.