Industry Solutions Architect – HLS, Payer/Provider

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Collaborate closely with Client Partners on Named Account pursuits throughout the sales process.

• Take ownership of bottoms-up scoping and estimating for Enterprise programs and projects, directly linked to the SOW and IWO.

• Serve as the Voice of Healthcare (Payer & Provider) for prospects, clients, and TCS counterparts.

• Represent Coastal at significant healthcare industry events such as HIMSS, HLTH, AHIP, ViVE, and Dreamforce Healthcare tracks.

• Co-create Payer and Provider perspectives and account strategies with TCS counterparts.

• Lead Advisory / True North engagements that require extensive clinical, member engagement, or operational discovery.

• Assist in Enterprise RFP responses by providing technical scoping content, healthcare compliance awareness, and Payer/Provider-specific winning themes.

• Develop competitive analyses that showcase Coastal's Salesforce/Snowflake embedment capabilities.

• Educate and empower Client Partners and Deal Operations regarding Payer and Provider nuances.

• Contribute to joint GTM content, strategies, and marketing materials with TCS.

• Connect with Salesforce Healthcare and Snowflake ecosystem contacts to support opportunities and collaborative pursuits.

• Transition to the embedded delivery team as Enterprise programs reach closure.

• Travel as necessary to support Enterprise sales cycles and joint TCS pursuits until closure.

⛳️ Requirements

• A minimum of 8 years of consulting experience in delivery leadership related to iterative software development.

• Extensive experience with Salesforce, notably Health Cloud.

• Strong preference for Snowflake experience.

• At least 5 years in sales or pre-sales/solutions engineering roles.

• Proven ability to scope and estimate complex enterprise health programs from the ground up.

• In-depth healthcare domain expertise across Payers and Providers.

• Familiarity with healthcare data models, including Health Cloud Data Model and USCDI.

• Knowledge of interoperability standards such as FHIR, HL7, and X12 claims/enrollment.

• Understanding of HIPAA, HITRUST, and CMS Interoperability regulations.

• Familiarity with EHR/CAPS integrations like Epic, Cerner/Oracle Health, Facets, and QNXT.

• Comprehension of the Salesforce portfolio, including Health Cloud, Data Cloud for Health, MuleSoft, Tableau, and Slack.

• Familiarity with the Snowflake Healthcare Data Cloud ecosystem.

• Exceptional communication skills with the ability to translate business, clinical workflow, and member/patient engagement needs into scoped technical solutions.

• Capability to multitask in a fast-paced, high-pressure Enterprise sales environment.

• Strong customer orientation and results-driven mindset.

• Ability to analyze and interpret clinical, claims, operational, or member experience data.

• Must possess full-time permanent US work authorization.

• A Bachelor's degree is preferred, or equivalent experience is acceptable.

• Preferred: experience in leading digital transformation, patient/member experience enhancements, or large-scale change management within health systems or health plans.

• Preferred: strong understanding of AI, including Agentforce, predictive analytics, and clinical/member service workflow support.

• Preferred: prior experience within or alongside an SI partner motion, ideally TCS or a comparable global SI.

• Preferred: ability to engage and inspire peers in a matrixed, pod-based team structure.

🏝️ Benefits

• Flexible working hours with a focus on achieving a life-work balance (in that order!).

• Options for remote work flexibility.

• Unlimited Paid Time Off (RTO).

• 401K plan with company matching.

• Comprehensive Medical, Vision, and Dental coverage.

• Competitive opportunities for quarterly bonuses.

• Reimbursements for continuing education and certification, particularly within Salesforce and Snowflake ecosystems.

• Occasional in-house competitions with spot bonus opportunities.

• A flexible and enjoyable team culture.

• Regular team and cultural activities, both virtual and in-person, including Lunch and Learn sessions, Happy Hours, and team-building events.

• Monthly All-Hands meetings.

• An open-door leadership policy with access to mentorship and guidance.

• Opportunities for accelerated growth, networking, and career guidance and support.

• A culture of trust, transparency, and respect at all company levels.