Indirect Loan Processor II

This is a fully remote position, open to applicants in Texas.

📋 Description

• Process and fund consumer indirect applications for auto, recreational vehicle, solar, and merchant lending products.

• Review electronic contract packages to ensure accuracy and completeness.

• Communicate with dealers and lending partners to resolve any funding issues.

• Process applications, verify stipulations and documentation, and prepare contracts for funding.

• Validate documents to mitigate the risk of fraud.

• Open indirect membership accounts and address any related issues.

• Fund and disburse loans, including deposits, proceeds, and dealer compensation.

• Notify dealers and partners once contracts have been funded.

• Handle inbound calls regarding pending or completed contracts.

• Support outbound loan verification and onboarding calls.

• Process dealership payoff requests and resolve audit exceptions.

• Balance daily EFT totals and prepare as well as reconcile monthly dealer reserve reports.

• Serve as a subject matter expert in indirect and merchant loan processing.

• Make override or exception decisions within established guidelines.

• Assist with escalations and complex problem resolution.

• Support the training and coaching of Level I team members.

• Lead team huddles and monthly discussions.

• Meet or exceed Level II performance expectations.

• Participate in departmental projects and initiatives.

• Represent the credit union at volunteer and community events.

• Conduct quarterly performance discussions with the supervisor.

• Execute other duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• A Bachelor’s degree is preferred.

• A minimum of 3 years of experience in a financial institution or sales is required.

• At least 1 year of experience in consumer lending or loan processing is necessary.

• Strong understanding of consumer loan products, policies, and regulations is essential.

• Proficient in indirect vehicle contracts and consumer loan documentation.

• Familiarity with Reg B, ECOA, FACTA, FCRA, Reg Z, MLA, and TILA is expected.

• Excellent verbal and written communication skills are crucial.

• Professionalism, diplomacy, and tact are required.

• Strong math and computer skills, including proficiency in MS Office, are necessary.

• Ability to work both independently and collaboratively.

• Effective problem-solving and conflict resolution skills are important.

• Availability to work a minimum of 40 hours per week is required.

• Frequent reaching, bending, stooping, and data entry will be involved.

• Heavy communication via phone, email, and in-person interaction is expected.

🏝️ Benefits

• Training and procedure reviews.

• Opportunities for volunteer and community events.

• Annual regulatory training.

• Quarterly performance discussions with a supervisor.