Indirect Loan Processor I

This is a fully remote position, open to applicants in California.

📋 Description

• Stay updated on relevant state and federal laws/regulations, internal standards, BSA/AML, CIP/OFAC, and associated compliance responsibilities.

• Handle a high volume of loan-related communications, including calls, emails, internal messages, and manage multiple applications simultaneously.

• Prioritize time-sensitive funding tasks and meet service-level agreements, turnaround times, quality, productivity, and timeliness expectations.

• Identify underlying issues, suggest solutions, and contribute to ongoing enhancements through job aids, knowledge sharing, and workflow improvements.

• Deliver exceptional service to dealers, members, and internal stakeholders; assist with escalations and document results.

• Review and assess application data and supporting documents; conduct research, validations, and system updates.

• Acquire, verify, and monitor DMV documentation for lien perfection and collateral registration.

• Collaborate with branches, Member Service, Vehicle Services, and back-office teams to address exceptions and resolve conditions.

• Audit completed loan documents and operational reports for signatures, dates, disclosures, indexing, filing, and adherence to procedures.

• Prepare and conduct quality checks on loan documents, oversee executed documents, and coordinate the disbursement of approved loans.

• Address inquiries from dealerships and Dealer Relationship Managers and complete assigned audits.

• Conduct interviews with members, carry out financial calculations and proof-of-income assessments, and confirm readiness for funding.

• Manage a shared Outlook email and Teams chat queues, prioritize incoming requests, and coordinate handoffs effectively.

• Participate in video conferences, training sessions, and team meetings; communicate updates, risks, and transitions.

• Carry out other related duties as assigned.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) or an equivalent qualification is required.

• At least 1 year of experience in a fast-paced lending environment or a customer service-oriented role dealing with high volumes and complex situations involving direct consumer interaction is necessary.

• Experience in consumer loan processing is preferred.

• Familiarity with relevant state and federal laws/regulations and internal requirements, including BSA/AML, CIP/OFAC, and related compliance obligations.

• Strong focus on audit readiness and adherence to record retention standards.

• Capability to perform financial calculations and proof-of-income evaluations.

• Ability to recognize red flags and mitigate risks related to fraud, suspicious activities, and identity theft.

• Proficiency in participating effectively in video conferences, training sessions, and team meetings in a virtual and/or hybrid work setting.

🏝️ Benefits

• Comprehensive compensation package.

• Programs promoting well-being and work-life balance.

• Opportunities for career development and advancement.

• Rewards and recognition initiatives.

• Commitment to Diversity, Equity, and Inclusion.