Incident Response Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist with incident response activities, encompassing incident intake, triage, escalation, and tracking of resolutions.

• Facilitate communication among stakeholders during incident response and recovery operations.

• Aid in conducting incident investigations, root cause analyses, and the development of corrective actions.

• Maintain logs of incidents, documentation, reports, and records of responses.

• Observe incident patterns, risks, and performance metrics to pinpoint areas for enhancement.

• Contribute to business continuity, operational resilience, and crisis management efforts.

• Organize incident review meetings and ensure that action items are tracked to completion.

• Guarantee adherence to organizational policies, procedures, and regulatory standards.

• Play a role in the development and refinement of incident management processes and best practices.

• Generate dashboards, reports, and executive summaries detailing incident performance and outcomes.

• May undertake SOX control responsibilities where applicable.

⛳️ Requirements

• Bachelor’s degree in Business, Emergency Management, Information Technology, Engineering, Risk Management, or a related area.

• Over 2 years of experience in incident management, operations, risk management, business continuity, project coordination, or a related field.

• Familiarity with incident response, root cause analysis, risk management, and escalation procedures.

• Strong analytical, organizational, and problem-solving capabilities.

• Experience in coordinating cross-functional teams and managing multiple tasks effectively.

• Proficient in Microsoft Office Suite and incident management or reporting software.

• Outstanding written and verbal communication skills.

• Familiarity with frameworks such as business continuity, operational resilience, ITIL, NIMS, or similar incident management methodologies is preferred.

• On-site presence may be required, and this may change based on client needs.

🏝️ Benefits

• A healthy, productive, and flexible work environment.

• Support for work-life balance.

• An equal opportunity and inclusive workplace.

• Confidential treatment of applicant information.