Incident Operation Engineer

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee and react to real-time alerts, prioritize incidents, and assist in incident response efforts.

• Collaborate with Engineering, Incident Command, Customer Support, and Operations teams to enhance incident resolution efficiency.

• Evaluate incident impact, severity, and customer exposure using monitoring tools and system insights.

• Handle customer-facing communications, including incident notifications, status updates, and resolution reports.

• Administer and update public status pages, ensuring information is timely and accurate.

• Participate in post-incident reviews, root cause analysis processes, service level agreement reporting, and operational enhancements.

• Lead initiatives for automation and process optimization using technologies like Python or Kotlin.

• Assist in improving monitoring, observability, escalation processes, and operational tools.

⛳️ Requirements

• 7+ years of experience in Incident Management, Site Reliability Engineering (SRE), Technical Operations, Production Operations, or a related field.

• Experience in on-call and service level agreement (SLA) focused environments.

• In-depth knowledge of distributed systems, production environments, and service reliability.

• Practical experience with monitoring tools such as Datadog, Grafana, Prometheus, or comparable platforms.

• Familiarity with incident management tools like PagerDuty, Opsgenie, ServiceNow, or Rootly.

• Proficiency in programming with Python or Kotlin.

• Excellent communication skills with the ability to handle high-pressure situations and manage multiple priorities effectively.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive team environment.