Inbound Support Representative

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Deliver inbound customer support for general inquiries related to funding.

• Assist the Account Servicing Department.

• Manage balance inquiries, payoff details, and general payment assistance.

• Engage with internal and external customers through phone, online platforms, written communication, and face-to-face interactions.

• Oversee document processing, validation, and manage the general inbox.

• Demonstrate multitasking abilities and adapt to changes in a dynamic environment.

• Embody Forward Financing’s core values in all customer and partner interactions.

• Achieve and surpass departmental KPIs and service level agreements.

• Report directly to the ASD Customer Support Manager.

• Collaborate with teams in both the Santiago and Boston offices.

⛳️ Requirements

• Proficient in English with advanced fluency.

• Proficient in Spanish with advanced fluency, both spoken and written.

• Completion of high school education.

• Experience in customer service and support roles is preferred.

• Exceptional written and verbal communication skills.

• Strong listening abilities.

• Capable of effective communication and networking.

• Customer-centric and service-oriented mindset.

• Must be eligible to work for any employer in the US (application question).

• Must specify if future sponsorship will be necessary (application question).

🏝️ Benefits

• Personalized, one-on-one coaching as part of ongoing development.

• A collaborative and supportive high-performance culture.

• Equal employment opportunities and reasonable accommodations for individuals with disabilities.