Inbound Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls from HomeLight customers, real estate agents, and individuals interested in selling their properties.

• Respond to inquiries regarding the home-selling process, HomeLight services, Buy Before You Sell, offers, and various customer questions.

• Provide prompt and considerate support via email and CRM-based support tickets.

• Address basic account and software-related issues, including password resets and assistance with agent accounts.

• Perform additional customer and agent support tasks as required.

• Record interactions and ensure accurate information is maintained in CRM and support systems.

• Offer a consistently professional, empathetic, and "white glove" customer service experience.

• Investigate client and agent concerns using HomeLight's HubSpot ticketing system and communicate effective solutions.

⛳️ Requirements

• Exceptional phone communication skills; comfortable engaging in lengthy phone conversations throughout the day.

• Strong customer service abilities and proficient written communication skills.

• Prior experience in sales or lead conversion is advantageous.

• Authentic customer-first attitude with the capability to deliver a high-touch, "white glove" experience.

• Familiarity with HubSpot, CRM, customer support, or ticketing software is preferred.

• Capacity to remain calm, professional, and supportive when managing challenging, unexpected, or high-volume inquiries.

• Excellent organizational skills and keen attention to detail.

• Reliable high-speed Internet connection is necessary.

• Availability to work from 9 AM to 5 PM US Pacific time.

🏝️ Benefits

• Permanent remote work opportunity.

• Comprehensive training on HomeLight sales applications.