Inbound Healthcare Scheduler

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Schedule and register patient appointments while providing information for requests such as addresses, directions, phone numbers, operating hours, and department contacts.

• Efficiently and accurately process requests received through phone, fax, email, and other communication channels.

• Assist new members by introducing them to and explaining available services, processes, and provider availability.

• Update patients regarding the status of referrals or authorizations.

• Professionally answer, screen, and handle a high volume of incoming calls.

• Schedule and cancel appointments for various providers.

• Adhere to phone scripts, clinical decision trees, scheduling criteria, and departmental guidelines.

• Assess appointment type and urgency within the scope of knowledge and training.

• Schedule patients with the appropriate providers or route calls to the relevant resources.

• Communicate detailed exam preparation instructions, including pre-procedure laboratory requirements, to patients and the offices of ordering physicians.

• Send precise and comprehensive communications to physicians and other healthcare providers.

⛳️ Requirements

• At least 1 year of recent call center experience.

• Experience in healthcare scheduling is a plus.

• Availability to work any 8-hour schedule between 8:00 am - 6:00 pm (EST).

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – options for both pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D coverage for employees and their dependents.

• Short-term and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (including PTO, Vacation, or Sick Leave).