Inbound Healthcare Scheduler

This is a fully remote position, open to applicants in Texas.

📋 Description

• Schedule and register appointments for patients with various providers.

• Offer information regarding addresses, directions, contact numbers, operating hours, billing, and other departments.

• Efficiently and accurately handle requests via phone, fax, email, and other forms of communication.

• Assist new members in understanding available services, processes, and provider availability.

• Provide updates to patients regarding their referral or authorization status.

• Manage, screen, and process a high volume of incoming calls.

• Guide patients to the appropriate practices, providers, or resources.

• Adhere to phone scripts, clinical decision trees, scheduling criteria, and departmental protocols.

• Assess appointment types and urgency, scheduling patients with the appropriate providers.

• Relay complex exam preparation instructions, including any pre-procedure laboratory requirements.

• Ensure accurate and comprehensive communications are sent to physicians and other healthcare providers.

⛳️ Requirements

• At least 1 year of recent experience in a call center environment.

• Experience in healthcare scheduling is advantageous.

• Must be available to work any 8-hour schedule between 8:00 AM and 6:00 PM (EST).

• Proficient in scheduling and registering patient appointments while providing information accurately and efficiently.

• Competent in processing requests through various communication channels including phone, fax, and email.

• Capable of answering, screening, and professionally managing a high volume of incoming calls.

• Familiarity with using phone scripts, clinical decision trees, and scheduling criteria.

• Ability to assess appointment types and urgency within the scope of knowledge and training.

• Skilled in communicating complex exam preparation instructions.

• Proficient in sending accurate and complete communications to physicians and other healthcare providers.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options (PTO, Vacation, or Sick Leave).