Inbound Healthcare Scheduler

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Coordinate and register patient appointments while providing essential information regarding addresses, directions, phone numbers, operating hours, billing, and other departments.

• Efficiently and accurately handle communication requests via phone, fax, email, and other methods.

• Assist new members by introducing them to available services, procedures, and provider availability.

• Keep patients informed about the status of referrals or authorizations.

• Manage, screen, and process a substantial volume of incoming calls.

• Arrange and cancel appointments for various providers.

• Utilize phone scripts, clinical decision trees, and scheduling criteria effectively.

• Identify the appropriate appointment type and urgency or direct calls to the relevant resource.

• Convey complex exam preparation instructions, including pre-procedure laboratory requirements.

• Deliver accurate and comprehensive communications to physicians and other healthcare providers.

⛳️ Requirements

• At least 1 year of recent experience in a call center environment.

• Experience in healthcare scheduling is an advantage.

• Availability to work any 8-hour shift within the hours of 8:00am - 6:00pm (EST).

• Proficiency in scheduling and registering patient appointments with accuracy and efficiency.

• Capability to professionally manage a high volume of incoming calls.

• Ability to adhere to phone scripts, clinical decision trees, scheduling criteria, and departmental guidelines.

• Competence in determining appointment type and urgency based on knowledge and training.

• Skill in communicating complex exam preparation instructions.

• Ability to send precise and complete communications to physicians and other healthcare providers.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions available.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).