Inbound Healthcare Scheduler

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Schedule and register patient appointments while providing details for requests such as addresses, directions, phone numbers, operating hours, and billing or departmental information.

• Efficiently and accurately process requests received through phone, fax, email, and other communication channels.

• Assist new members by introducing them to and explaining the available services, processes, and provider availability.

• Update patients regarding the status of referrals or authorizations.

• Professionally answer, screen, and manage a high volume of incoming calls.

• Schedule and cancel patient appointments for various providers.

• Adhere to phone scripts, clinical decision trees, scheduling criteria, and departmental guidelines.

• Assess appointment types and urgency based on knowledge and training.

• Schedule patients with the appropriate providers or direct calls to the relevant resources.

• Communicate complex exam preparation instructions to patients as well as to internal and external ordering physician offices.

• Send accurate and comprehensive communications to physicians and other healthcare providers.

⛳️ Requirements

• A minimum of 1 year of recent experience in a call center environment.

• Experience in healthcare scheduling is a plus!

• Availability to work any 8-hour schedule between 8:00 AM and 6:00 PM (EST).

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical illness, accident, and hospital insurance.

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions are available.

• Life insurance (Voluntary Life & AD&D for both the employee and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, vacation, or sick leave).