Inbound Healthcare Scheduler

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Schedule and register appointments for patients.

• Provide details regarding addresses, directions, phone numbers, operational hours, billing, and other departments.

• Handle requests received via phone, fax, email, and other communication channels.

• Assist new members by introducing them to available services, processes, and provider schedules.

• Update patients on the status of referrals or authorizations.

• Answer, screen, and manage a significant volume of incoming calls.

• Schedule and cancel appointments for various providers.

• Adhere to phone scripts, clinical decision trees, scheduling guidelines, and department protocols.

• Assess appointment types and urgency, routing calls to the appropriate providers or resources.

• Convey complex exam preparation instructions to patients and the offices of ordering physicians.

• Dispatch accurate and complete communications to physicians and other healthcare providers.

⛳️ Requirements

• At least 1 year of recent experience in a call center environment.

• Experience in healthcare scheduling is a plus.

• Must be available to work any 8-hour shift between 8:00 AM and 6:00 PM (EST).

• Ability to efficiently and accurately schedule and register patient appointments and provide information.

• Capability to process requests through phone, fax, email, and other communication channels.

• Proficient in answering, screening, and handling a high volume of incoming calls.

• Skillful in utilizing phone scripts, clinical decision trees, and scheduling criteria.

• Competent in determining appointment types and urgency within the scope of knowledge and training.

• Capable of communicating complex exam preparation instructions.

• Proficient in sending accurate and complete communications to physicians and other healthcare providers.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).