Inbound Customer Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming interactions for prominent brands.

• Provide assistance to customers regarding inquiries, service requests, account requirements, and product support.

• Utilize guided systems and resources to ensure exceptional customer care.

• Uphold professionalism, precision, and alignment with brand standards.

• Complete assessments specific to clients, undergo a basic background check, and finish a certification course prior to commencing service.

• Maintain a flexible schedule upon certification.

⛳️ Requirements

• High school diploma or GED is required.

• Candidates must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residency is required (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Ability to adhere to detailed processes and fulfill performance expectations.

• Excellent communication and active listening abilities.

• Proficient in navigating computer applications and web-based tools.

• Capable of working independently while remaining accountable for schedules.

• Successful completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and participation in a certification course before starting service.

• Prior experience in a call center or customer service role is preferred.

• Bilingual skills (Spanish/English) are preferred but not mandatory.

• Familiarity with phone-based or computer-based support environments is advantageous.

🏝️ Benefits

• Flexible scheduling options available post-certification.

• Compensation for training following successful client certification.

• W2 employment structure that includes payroll, protections, and stability.

• Paid time off provided.

• Optional supplemental insurance available (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Career advancement pathways available into support, QA, and leadership positions.

• All applicant information is treated confidentially in accordance with EEO guidelines.