Inbound Customer Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Professionally and courteously respond to incoming customer calls

• Assist customers with inquiries, complaints, and service-related matters

• Provide precise information regarding products, services, and policies

• Record customer interactions and feedback in the system

• Adhere to company protocols and escalate complex issues as needed

• Deliver outstanding support to customers from a home-based setting

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or equivalent is required

• Previous experience in customer service or call centers is preferred

• Strong verbal communication and active listening abilities

• Capability to work independently in a remote environment

• Must have a reliable internet connection and a quiet workspace

• Authorization to work in the country where the position is based is necessary

• Willingness to undergo a Level II background and/or security investigation, including fingerprinting

• Must agree to drug screening; this does not apply in Canada

• Completion of a full application, including screening questions and a brief pre-employment test, is required

🏝️ Benefits

• Paid time off and holidays

• Supplemental health coverage through Blue Cross for full-time employees

• Life insurance options available

• Accident and critical illness insurance

• Opportunities for career growth and internal promotions

• Paid training provided

• Team-oriented work atmosphere

• Casual dress code