Customer Service Representative, Spanish and English Speaking

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a large volume of incoming customer requests in both Spanish and English.

• Propose supplementary products during each interaction with customers.

• Support customers with inquiries while tailoring the experience for each caller.

• Verify refunds, process payments, place orders, and evaluate account information.

• Report to a designated Customer Service Supervisor.

• Follow a full-time schedule that does not include Monday through Friday.

• Include a weekend shift in the weekly schedule.

• Work remotely from home in a telecommuting position.

⛳️ Requirements

• Must be a resident of North Carolina or another approved QVC state.

• At least 12 months of experience in customer service.

• Capability to learn and operate effectively in a virtual setting.

• Proficient in communicating in diverse styles.

• Able to navigate multiple systems and screens seamlessly.

• Must provide your own Microsoft 11 computer and other necessary equipment according to QVC's computer system standards.

• Ability to resolve personal technical issues and collaborate with IT when necessary.

• Available to work on weekends, holidays, and extra hours as needed.

• Must maintain a distraction-free environment while working from home.

• Proficient in both Spanish and English.

🏝️ Benefits

• $0.60 bilingual differential.

• Additional shift differentials and incentives where applicable.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Company discounts.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement benefits.