Global Sales Customer Support Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Lead and expand a global sales order bookings team that directly contributes to revenue generation and customer satisfaction.

• Promote operational excellence by ensuring rigorous compliance with TATs, quality standards, and regulatory requirements.

• Collaborate with global Sales, Finance, Deal Desk, and Support teams to enhance order execution and minimize friction.

• Cultivate and mentor talent while fostering a culture of accountability, ownership, and continuous improvement.

• Oversee the sales order bookings and consumables quoting function across Europe and North America.

• Guarantee timely, precise, and compliant execution of global support sales orders.

• Facilitate prompt revenue recognition and timely customer quotes in alignment with established Turnaround Times.

• Enforce adherence to TAT and quality standards on a large scale, minimizing revenue loss, operational risks, and downstream escalations.

• Report to the Leader of Non-Customer Facing CS as part of the Global Customer Care team.

⛳️ Requirements

• Bachelor’s degree in Business, Commerce, Operations, or a related field.

• A minimum of 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations.

• At least 3-5 years of experience in people management, overseeing operational or transaction-based teams.

• Demonstrated experience in managing sales order booking / order-to-cash processes for global or multi-regional sales teams.

• Proficient in CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or similar).

• Proven track record of operating within defined TATs, SLAs, and quality metrics in a high-volume setting.

• Experience collaborating with global stakeholders across various time zones (Americas, EMEA, APAC).

• Involvement in process improvement or transformation initiatives (e.g., automation, standardization, system migrations) is advantageous.

• Experience in managing or supporting high-volume transactional operations at scale is a plus.

• Familiarity with reporting and analytics tools used for tracking operational performance is a plus.

🏝️ Benefits

• Health care program.

• Paid time off.

• Flexible, remote working arrangements for eligible positions.

• Opportunity to work remotely from home for this role.

• Comprehensive and competitive benefits programs.