Application Support Specialist – Weekend Nights

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively address client concerns and ensure continuous monitoring of client sites.

• Accelerate the resolution of requests in line with Standard Operating Procedures and Service Level Agreements, collaborating with other departments as necessary.

• Meticulously document incidents within the ticketing system.

• Elevate unresolved issues through the proper internal channels.

• Adhere to monitoring, alerting, and security protocols to protect client data and maintain operational integrity.

• Evaluate and troubleshoot network performance metrics.

• Partner with engineering and product development teams to address software-related problems.

• Contribute to the knowledge base and maintain runbooks.

• Participate in rotating overnight and weekend shifts to fulfill customer and business requirements.

⛳️ Requirements

• Demonstrated experience in Customer Care/Call center environments, especially in radiology and PACS administration.

• Experience with clinician onboarding on clinical applications.

• Background in healthcare with strong troubleshooting skills alongside medical professionals, preferably radiologists.

• Basic understanding of DICOM, HL-7, MWL standards, and general radiology workflows.

• At least 3 years of experience in level I or higher troubleshooting roles within a call center or support center environment.

• Proficient in Zendesk or G-suite; familiarity with SaaS platforms is preferred.

• Previous experience in startup environments is a plus, demonstrating adaptability and a proactive approach.

• Preferably a background as a PACS administrator or PACS analyst.

🏝️ Benefits

• Stock Options

• Flexible Paid Time Off

• Medical, dental, and vision insurance

• Life insurance

• Paid Maternity and Paternity Leave

• 401K matching

• Apple equipment

• Sponsorship for conferences, continuing education, etc.