Inbound Customer Service Agent

This is a fully remote position, open to applicants in Kentucky, +7 more states.

📋 Description

• Deliver direct assistance to GE Appliances customers via inbound calls, emails, chats, and written requests.

• Balance customer service with inbound sales while recognizing opportunities to upsell products, services, warranties, and memberships.

• Achieve established sales performance metrics and KPIs.

• Provide product information and support for registration.

• Address inquiries related to service, parts, delivery, and dealer locations.

• Resolve customer issues through troubleshooting, sales, service, referrals, and minor concessions.

• Offer limited assistance to owners of non-GE branded appliances.

• Adhere to concession guidelines and utilize GE Appliances contact center systems.

• Create, update, and retrieve customer records to document complaints, actions taken, and resolutions.

• Provide constructive feedback to Quality and Training teams to enhance training processes and materials.

• Comply with safety policies and procedures.

• Assist other areas of the business as needed.

• Perform additional duties as assigned.

• Complete a 9-week full-time training program followed by the regular assigned shift starting from the 10th week.

⛳️ Requirements

• One year of relevant experience in a customer service or sales setting.

• Must be a proactive individual who takes initiative and follows through to resolve customer concerns.

• Comprehensive knowledge of processes and procedures.

• Ability to research, analyze data, and make informed decisions on escalated customer issues.

• Good judgment and professional support for customers.

• High level of concentration and attention to detail.

• Exceptional verbal, written, and interpersonal communication skills.

• Capability to interact with customers at all organizational levels.

• Familiarity with web-based systems for troubleshooting and resolution.

• Ability to navigate multiple systems concurrently.

• Capacity to work effectively from home.

• Proficient computer skills, including MS Office Suite and managing multiple systems and screens.

• A dedicated, quiet, distraction-free workspace that can accommodate ASI-provided equipment.

• Local internet service provider and ethernet connection; satellite, prepaid, and DSL connections are not permitted.

• Internet speed requirements: ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher.

• Commitment to all training days is essential; no absences are allowed during training.

• Must be available to work any shift between 7 AM and 7 PM CST due to biannual shift bids.

🏝️ Benefits

• Paid on-the-job training and mentoring.

• Work-from-home opportunity (equipment provided).

• No weekend shifts required.

• Paid time off.

• Eligibility for medical, dental, vision, and prescription benefits from day one of employment.

• 401(k) program with company matching.

• Short-term and long-term disability coverage.

• Life insurance benefits.

• Appliance discount program.

• Tuition reimbursement opportunities.

• Gym membership reimbursement.

• Career advancement opportunities.

• Incentives based on quality performance scores.

• Weekly pay schedule.