In-Home Services Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Ensure the effective delivery of services to current PACE In Home Services Participants.

• Oversee and manage schedules for In-Home Services, including associated orders, Individualized Service Plans, and Care Plans.

• Act as a liaison among clients, families/caretakers, and InnovAge PACE In Home Services.

• Inform clients about other relevant services offered by InnovAge.

• Ensure schedules align with Plans of Care and provider orders, staffed by qualified personnel.

• Notify clients, caregivers, and employees about changes in schedules and document these notifications.

• Coordinate agency services with community agencies and PACE services.

• Protect confidential client information.

• Investigate, resolve, and report on client-care and employee-wellbeing concerns.

• Participate in the selection of workers, daily stand-up meetings, and the on-call rotation.

• Maintain up-to-date client schedules and verify scheduled shifts and visits.

• Communicate with field staff, centers, and In-Home Services leadership regarding barriers and scheduling updates.

• Maintain and review client records for compliance with legal, regulatory, accreditation, and policy standards.

• Support software implementation and provide system reporting.

• Schedule field staff efficiently to minimize mileage, travel, and overtime costs.

• Answer and direct telephone calls, managing intake, referral, and inquiry calls.

• Collaborate with team members on quality, census, and revenue objectives.

• Complete Standard Operating Procedures and perform designated backup Manager responsibilities.

• Attend assigned meetings, directing, motivating, and supporting field staff.

• Foster effective working relationships with field staff and colleagues to enhance daily In-Home Services operations.

⛳️ Requirements

• High School Diploma or GED.

• 2 years of relevant administrative experience.

• Ability to satisfactorily perform each essential duty.

• Preferred: 2 years of experience in gerontology and/or medical/social services.

• Preferred: 1 year of scheduling or logistics management experience.

• Preferred: 1 year of experience in the healthcare field.

• Must adhere to applicable Federal, State, and local laws, as well as accrediting organization standards and company policies.

• Florida applicants must undergo background screening through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and AD&D coverage.

• Supplemental life insurance options.

• Flexible spending accounts.

• 401(k) savings plan.

• 401(k) plan with company matching.

• Paid time off.

• Company-paid holidays.

• Patient-centered care model.

• A diverse and inclusive workplace.