Improvement Advisor

This is a fully remote position, open to applicants in Utah.

📋 Description

• Assist with operational workflows at the Utah HUB, including processing CMS forms and managing tracking activities.

• Uphold operational records, documentation, tracking systems, and maintain internal databases.

• Oversee communications and follow-up tasks with dialysis centers, CMS representatives, vendors, help desk teams, and external collaborators.

• Supervise and direct communications through shared phone lines, email, and virtual fax systems.

• Aid in the onboarding and closure of facilities, along with associated operational processes.

• Generate reports, reminders, meeting materials, operational correspondence, and recurring resources.

• Coordinate scheduling, manage Outlook invitations, facilitate Zoom meetings, track shipments, handle operational mailings, and organize meeting logistics.

• Support workflow documentation, process standardization, and initiatives for operational support.

• Assist department operational priorities, contribute to annual meetings, and engage in other team activities as assigned.

• Transition from project coordination and administration roles to supporting referral coordination for the Hub.

⛳️ Requirements

• Exceptional organizational, communication, customer service, and follow-up abilities.

• Capability to juggle multiple priorities, meet recurring deadlines, and manage high-volume workflows with meticulous attention to detail.

• Proficient in Microsoft Excel, Outlook, and virtual meeting tools like Zoom.

• Previous experience in healthcare operations is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off for vacation, illness, and volunteering.

• Retirement savings plan with employer contributions.

• Financial assistance for adoption.

• Paid parental leave.