Import Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the customer service representative between the organization and its clients

• Address billing inquiries, shipment tracking, and various customer issues

• Foster strong customer relationships

• Manage Customs and PGA entries for the importation of goods into the United States

• Create files and input notes, information, and document requests into corporate systems

• Examine commercial invoices and shipment documents

• Generate documents and request information to comply with government and carrier regulations

• Liaise with company offices, departments, teams, employees, suppliers, service providers, and U.S. government agencies

• Ensure adherence to FDA, EPA, USFWS, and other U.S. Government regulatory standards

• Organize shipping logistics with forwarders, steamship lines, airlines, agents, carriers, and vendors

• Oversee shipments from airline, ocean piers, and CFS to customer or consignee locations

• Manage pickups and invoice documentation

• Stay updated on regulations, laws, guidelines, and Deringer requirements

• Serve as a resource for both internal and external clients

• Execute accounting tasks accurately and in a timely manner

• Respond to emails and phone calls swiftly and professionally

• Provide guidance to colleagues and suggest process enhancements

• Perform additional assigned tasks

⛳️ Requirements

• High School Diploma/GED

• Willingness to work weekends, with at least one weekend day required

• Prior experience in customs brokerage

• Availability to work either 12:00 PM–8:00 PM or 4:00 PM–12:00 AM Eastern Standard Time

• Strong customer service and customer relationship management skills

• Experience in processing Customs and PGA entries for the importation of goods into the United States

• Familiarity with client submission requirements and clearance of specific commodities

• Knowledge of U.S. Government regulatory agencies such as FDA, EPA, and USFWS

• Capability to review commercial invoices and documentation for compliance with government and carrier regulations

• Proficiency in converting and verifying shipment weight, volume, and foreign currency

• Ability to manage confidential information

• Competence to work independently, multitask, prioritize, meet deadlines, and handle significant workloads

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans

• Optional health and wellness benefits

• Generous paid time off

• Paid holidays

• Flexible work environment to promote work-life balance