Import Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Act as the customer service representative between the organization and its clients.

• Address billing inquiries, shipment tracking, and various customer issues.

• Foster and maintain strong customer relationships.

• Process Customs and PGA entries to facilitate the clearance of goods into the United States.

• Initiate files and input notes, information, and document requests into corporate systems.

• Assess commercial invoices and documentation for adherence to regulatory and carrier standards.

• Convert and verify shipment weight, volume, and foreign currency values.

• Dispatch information and document requests to employees, suppliers, service providers, and U.S. governmental agencies.

• Collaborate with offices, departments, and teams regarding customs brokerage matters.

• Ensure compliance with U.S. Government regulatory bodies including FDA, EPA, and USFWS.

• Coordinate shipping arrangements with forwarders, steamship lines, airlines, agents, customers, carriers, and vendors.

• Manage shipments from airline terminals, ocean piers, and CFS to customer or consignee locations.

• Organize pickups and invoice documentation efficiently.

• Execute accounting tasks accurately and in a timely manner.

• Respond to emails and phone calls in a prompt and professional manner.

• Offer suggestions to enhance processes and the overall functioning of the department or company.

• Carry out additional responsibilities as needed and assigned.

⛳️ Requirements

• High School Diploma or GED.

• Prior experience in customs brokerage.

• May need to successfully complete IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods courses within a twelve-month period.

• Capability to process Customs and PGA entries for the clearance of goods entering the United States.

• Experience with client submission requirements and the clearance of specific commodities.

• Familiarity with U.S. Government regulatory agencies such as FDA, EPA, and USFWS.

• Ability to remain informed about regulations, laws, guidelines, and Deringer requirements.

• Capacity to manage confidential information securely.

• Aptitude for working independently, meeting deadlines, and handling extensive workloads.

• Demonstrated analytical, customer-focused, interpersonal, motivational, problem-solving, and work-standard skills.

🏝️ Benefits

• Extensive health, dental, and vision insurance options.

• Optional health and wellness benefits.

• Generous paid time off policy.

• Paid holidays.

• Flexible work environment that promotes work-life balance.