Implementations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the effective execution of all customer-oriented projects

• Guide a team of diverse consultants

• Spearhead departmental initiatives aimed at improving the customer experience

• Achieve tactical outcomes for the team or department

• Conduct regular one-on-ones and assign tasks while adapting scope and priorities

• Convert organizational objectives into team and individual targets

• Define job roles, expectations, processes, and procedures

• Ensure adequate work coverage and clear division of tasks

• Set performance benchmarks and key performance indicators (KPIs)

• Provide constructive feedback and address personnel issues and high-pressure situations

• Conduct performance evaluations and manage discussions regarding compensation, promotions, and disciplinary actions

• Oversee employee relations and conflict resolution, collaborating with HR as necessary

• Foster a culture of accountability through training, coaching, recognition, workflow improvements, and performance metrics

• Make final decisions on hiring and other employment matters in collaboration with HR

⛳️ Requirements

• Minimum of 4 years of experience managing project consulting teams in a cross-functional matrix environment

• Experience in high-volume project delivery

• Strong expertise in software implementation

• Proficiency with Salesforce

• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience

• At least 4 years of experience managing customer-facing project delivery

• Advanced skills in Microsoft Excel

• Managerial experience in deploying software solutions is a plus

🏝️ Benefits

• Remote-first work culture

• Flexible paid time off

• Paid parental leave

• 11 paid holidays annually

• Workplace flexibility

• Affordable health coverage (medical, dental, vision), with 100% coverage for employee-only medical

• 401(k) employer contributions to assist in future planning

• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)

• Strong mentorship and leadership opportunities

• Potential for career advancement