Implementation Support Specialist – Special Projects

This is a fully remote position, open to applicants in Colorado, +4 more states.

📋 Description

• Assist in the configuration and launch of study systems, encompassing the tracking of system deliveries and the scheduling of training sessions.

• Act as the primary contact for incoming technical support inquiries from study participants, caregivers, and care teams.

• Resolve support requests effectively and communicate solutions and subsequent steps in a clear and user-friendly manner.

• Create and present bug reports that detail reproduction steps, the impact on the system, and the severity of issues.

• Collaborate with teams in Research, Community Engagement, and Product to address technical challenges and incorporate feedback into the product development roadmap.

• Oversee communications with communities, participants, and families.

• Observe the experienced VR Support Specialist during an initial six-month period.

• Support participant training and transition to focusing primarily on assisting study participants and care teams.

⛳️ Requirements

• Customer service abilities to assist clients and resolve technical difficulties.

• Organizational and planning skills for coordinating system deliveries, training sessions, and support inquiries.

• Outstanding listening and verbal communication capabilities.

• Proficient technical support skills.

• Familiarity with and enthusiasm for assisting others in using computers and other technology remotely.

• A keen interest in learning about new technology.

• Capability to troubleshoot VR hardware and software challenges.

• Time management skills to effectively prioritize support requests, training sessions, and system configurations.

• Problem-solving aptitude to identify technical issues, guide users to solutions, and escalate matters when necessary.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Work From Home

• Stock Option Plan