Implementation Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform quality assurance and inline testing for new and updated platform logic, reporting functionalities, and data sets.

• Collaborate with the Compliance Business Analyst to grasp logic intent and devise suitable test scenarios.

• Detect, document, and monitor defects or discrepancies, coordinating with internal teams to address them prior to release.

• Ensure that logic and data outputs conform to business and regulatory standards.

• Implement structured test plans and conduct ad hoc testing across various scenarios and edge cases.

• Self-manage and prioritize testing workload in relation to implementation timelines.

• Record test outcomes, defects, and resolutions for internal documentation.

• Assist implementation and client success teams during functionality launches.

• Provide specialized training for clients during the onboarding process.

• Engage in professional services initiatives to develop custom client policies.

• Add to internal knowledge base articles and best-practice documentation related to testing and quality assurance.

⛳️ Requirements

• Excellent analytical abilities with a strong focus on detail.

• Capability to work efficiently and independently with minimal supervision.

• Comprehensive understanding of logic, data structures, and rule sets.

• Experience in quality assurance (QA) and inline/manual testing methodologies.

• Proficiency in identifying, documenting, and clearly communicating defects to both technical and non-technical stakeholders.

• Strong written and verbal communication skills that are clear and professional.

• Exceptional organizational and time management skills; adept at managing multiple test cycles.

• Familiarity with ticketing systems.

• Preferred working knowledge of the ACES platform.

• Bachelor's degree from an accredited university or college is preferred or equivalent work experience.

• 1–3 years of experience in quality assurance, testing, implementation support, or a related technical support role.

• Proven experience with inline/manual testing and validating data- or logic-driven outputs.

• Foundational knowledge of mortgage servicing, loan origination, or core banking systems is preferred.

• Experience in supporting SaaS-based applications or cloud-hosted platforms is preferred.

• Willingness and ability to travel 0%–5% for conferences and sponsored events.

🏝️ Benefits

• Fully remote work environment.

• 0%–5% travel requirement.

• Opportunities for professional services and client engagement.

• Specialized training opportunities available.

• Commitment to an inclusive workplace and equal opportunity employment.