Implementation Specialist – Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take charge of successful implementations of Veracross software, focusing on Student Billing and related modules.

• Oversee customer implementation projects involving one or more Veracross products.

• Conduct departmental discovery sessions with Business Offices and other departments involved in the implementation.

• Provide consultation on platform transitions and setup alternatives, which includes presenting, demonstrating, modifying, and finalizing configurations.

• Manage change through office testing, revisions, approvals, and deployments.

• Model and document departmental workflows for the initial operational year of the school.

• Create, coordinate, and implement project plans, task schedules, and resource activities.

• Collaborate with the Lead Project Manager to develop Business Office implementation plans.

• Offer guidance on the relationships between billing setups, chart of accounts, general ledger, and accounting processes.

• Facilitate training sessions for various school departments and ensure the completion of self-paced training programs.

• Work with both internal and external stakeholders throughout the implementation stages.

• Act as an internal Student Billing subject matter expert and mentor other Implementation Managers.

• Establish post-go-live support handoff procedures and contribute to documentation and best practices.

• Collect client feedback to enhance implementation processes and product offerings.

⛳️ Requirements

• A bachelor's degree or equivalent experience is required.

• A minimum of 2 years of experience in technical project management, implementing Veracross, or other SaaS-based software solutions, preferably involving finance or billing systems and data conversion.

• Experience within an independent school Business Office is advantageous.

• Strong understanding of accounting principles, including the accounting equation, chart of accounts, general ledger and journal entries, accounts receivable and cash processing, reconciliations, period-end and financial year-end closing, and standard financial reporting.

• Exceptional written and verbal communication skills.

• Comfort with public speaking and delivering presentations to finance leaders such as Business Managers and Finance Managers.

• Capability to make informed decisions and recommendations with minimal guidance, utilizing initiative and independent judgment.

• Ability to learn complex, enterprise-level software systems to the extent that you can teach others.

• Proficiency in multitasking within a fast-paced environment.

• Strong problem-solving skills and the ability to conduct root cause analysis.

• Highly organized and capable of self-management while working remotely.

• Willingness to travel up to 15% of the time, primarily within Australia and New Zealand.

🏝️ Benefits

• Macbook Pro.

• Assistance with home setup.

• Opportunities for professional development.

• Encouragement of hour-long lunches.

• A culture that promotes finishing work on time.

• A day off for your birthday.

• An annual well-being allowance of $100.

• Paid parental leave for primary and secondary parents after 12 months in a full-time position.

• Access to a coffee machine, snack bar, and a fully stocked drinks fridge at our Gold Coast HQ.

• A casual dress code.

• Opportunities to participate in social events.

• An open-plan office fostering a collaborative environment.

• Options for lunchtime surfing and proximity to various food options.