Implementation Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee medium to large-scale implementation projects from the initial kickoff to the go-live phase and subsequent customer handoff.

• Manage several concurrent implementation projects while ensuring adherence to quality standards and timeline commitments.

• Act as the main customer advisor throughout the entire implementation lifecycle.

• Configure software solutions tailored to customer needs and business goals.

• Deliver virtual and onsite training programs independently.

• Identify potential implementation risks and formulate mitigation strategies.

• Collaborate with Support, Product, Customer Success, and Engineering teams to address and resolve issues.

• Track project scope, milestones, deliverables, and communications with stakeholders.

• Establish and nurture strong customer relationships that enhance adoption and satisfaction.

• Mentor and assist Implementation Specialist I team members.

• Function as a subject matter expert on designated products and implementation processes.

• Contribute to enhancements in processes, documentation, and team development initiatives.

⛳️ Requirements

• A High School Diploma or GED is required.

• 3-5 years of experience in software implementation, onboarding, project management, training, or a related field.

• Proven experience managing multiple customer-facing projects at the same time.

• Excellent presentation, facilitation, communication, and problem-solving abilities.

• Capacity to work independently with minimal oversight.

• Willingness to travel up to 90% for onsite implementations, customer meetings, or company events, as necessary.

• Candidates must have legal authorization to work in the country where the employment is offered.

• JD Power does not offer employment sponsorship for this position.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Life insurance

• Retirement savings programs

• Paid time off

• Wellness programs

• Flexible work arrangements

• Opportunities for learning and development