Implementation Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with clients to establish implementation requirements, encompassing data, performance reporting, delivery, freight, packaging, labeling, and invoice payment.

• Assist the IT department with interface specifications, data mapping, and testing to ensure reliable implementation and successful go-live.

• Set up account information within the business system and connect pricing matrices.

• Order equipment and develop personnel/shift workflow logistics.

• Identify processes and conduct gap analyses with clients.

• Receive customer data files and, under the supervision of the project leader, identify and cross-reference all items.

• Participate in physical inventory at customer locations by organizing stock, applying barcode labels as necessary, and counting inventory.

• Help reconcile physical inventory discrepancies with customer files.

• Provide go-live and transition support to site operations through follow-up training and site process evaluations.

• Communicate effectively while performing other assigned tasks.

⛳️ Requirements

• Bachelor's degree with 1-3 years of relevant experience; or a comparable combination of education and experience.

• Relevant experience in sales, operations, or purchasing for a distributor of MRO products.

• Experience in a manufacturing or production environment, preferably in a storeroom or tool crib.

• Background in purchasing/inventory management within an industrial setting, focusing on replenishing stock materials.

• Knowledge of Project Management; experience with Smartsheet is preferred.

• 6 Sigma Yellow or Green Belt Training.

• Proven understanding of ISO Standards.

• Familiarity with QS9000 Quality Standards.

• General competency in SAS, Excel, databases, Word, PowerPoint, and MS Project.

• Ability to self-initiate and manage tasks independently.

• Strong organizational skills and a solid customer service orientation.

• Excellent verbal and written communication skills.

• Willingness to travel with minimal advance notice, including by plane.

• Capacity to occasionally work long and varied hours.

• Ability to work in extreme temperatures, dusty environments, and to handle hazardous materials while wearing protective gear.

• Capability to handle physical inventory and lift up to 25 lbs or more with assistance.

• Ability to stand, walk, kneel, bend, crouch, crawl, climb, and maintain balance.

• Required visual abilities, including close, distance, color, peripheral, and depth perception, along with the ability to adjust focus.

• Competency in following detailed processes and performing under stressful conditions.

• Skills in Vending Implementation or Operation would be advantageous.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Coverage options for Single, Employee + Spouse or Children, and Family.

• 401(k) plan with a discretionary company match of $0.50 on the $1.00 up to 6% of pay (only for U.S. positions).

• Employer-covered Basic Life Insurance for Employee, Spouse, and Dependents.

• Employer-sponsored Short-Term and Long-Term Disability Benefits and Parental Leave.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from the date of hire; 40–56 hours of sick time per year based on seniority, granted upon hire.

• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays.

• Employee Assistance Program.

• Employee Resource Groups for networking and team development.

• Tuition Reimbursement Program.

• Employee Referral Program.

• Reimbursement for safety shoes and safety glasses (dependent on position).

• Employee discounts available through BenefitHub.

• Opportunities for advancement.