Customer Implementation Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee complete customer implementations from project handoff to installation, go-live, and transition to ongoing support.

• Act as the main point of contact and project leader for clients throughout the implementation process.

• Create and uphold project plans that encompass scope, milestones, timelines, deliverables, dependencies, and risks.

• Conduct customer kick-off meetings, implementation discussions, readiness reviews, and post-launch follow-up activities.

• Coordinate cross-functional teams, including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.

• Ensure accountability for project deliverables, action items, and deadlines among both internal and external stakeholders.

• Track implementation progress, proactively identify risks, and formulate mitigation strategies to maintain project timelines.

• Keep project documentation updated, including status reports, risk logs, action plans, and launch readiness materials.

• Manage scope alterations and guarantee that implementation requirements are properly documented and communicated.

• Spot opportunities to enhance implementation processes, tools, workflows, and the overall customer experience.

• Collaborate with external stakeholders and internal teams such as Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, and Clinical Education.

• Organize and lead internal implementation meetings, ensuring clear communication throughout the process.

⛳️ Requirements

• A Bachelor's degree or a comparable combination of education and experience.

• Proven experience in managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or similar project management tasks.

• Background in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated sector.

• Demonstrated success in leading complex, cross-functional implementation or deployment projects.

• Strong project management capabilities, including planning, tracking dependencies, risk management, issue resolution, change control, and reporting status.

• Familiarity with project management platforms, CRM systems like Salesforce, and collaboration tools.

• Outstanding organizational skills with a keen eye for detail and follow-through.

• Ability to work autonomously, prioritize competing demands, and make informed decisions in a fast-paced environment.

• Excellent communication and stakeholder management skills with the capacity to influence without direct authority.

• Background checks and drug testing are part of the post-offer hiring procedure.

🏝️ Benefits

• Job stability as a vital, non-seasonal, recession-resistant healthcare service.

• Medical, Dental, and Vision Insurance effective from Day One.

• Paid Short-Term Disability.

• Company-sponsored Life Insurance.

• Optional Long-Term Disability and Accident Insurance.

• 401K matching plan: 50% employer match on contributions up to 6%, with an additional 3% employer contribution, a 5-year vesting schedule, and no waiting period for the match.

• Full-time position, 40 hours per week, with long-term career advancement potential.

• Mission-driven work focused on enhancing healthcare safety and sustainability through effective medical waste management.

• Opportunities to develop skills in leadership, data analysis, and cross-functional collaboration.