Implementation Specialist, Bilingual – Spanish

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee exceptional onboarding and implementation processes for Square sellers

• Ensure adherence to go-live schedules and enhance deal momentum

• Collaborate with Sales, Account Management, Customer Success, Engineering, and Product teams

• Address challenges through effective communication with stakeholders and scalable solutions

• Attain mastery of Square’s platform, products, integrations, and ecosystem

• Lead multi-merchant initiatives with competing priorities

• Develop and update training materials for both internal teams and external partners

• Carry out data entry and migration tasks for designated sellers

• Conduct virtual consultations and training sessions for merchants

• Provide guidance on hardware, software, operations, staff training, menu construction, and hardware setup

• Occasionally perform onsite training and hardware installation for merchants

• Set up customer accounts and optimize menu configurations

⛳️ Requirements

• BA/BS degree, preferred

• 4-5+ years of experience in a customer-facing position, ideally in software implementation, support, sales/account management, or customer success

• Capability to drive and oversee multiple cross-functional projects concurrently

• Strong time management skills along with excellent written and verbal communication abilities

• Demonstrated success in delivering multiple complex projects within the technology sector for both external and internal clients

• Prior experience in project management

• Must reside in the PST/MST time zone

• Bilingual proficiency in English and Spanish is required

• Experience in POS, Payments, or Technology sectors is advantageous

• Background in hardware installation and network configuration is a plus

🏝️ Benefits

• Remote work opportunities

• Medical insurance coverage

• Flexible time off policies

• Retirement savings plans

• Modern family planning options

• Inclusive interview process and reasonable accommodations for applicants with disabilities