Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist merchant partners with marketing best practices, accounting workflows, implementation support, and troubleshooting.

• Address technical integration challenges related to partners’ ecommerce front-end systems and back-end order management platforms.

• Recognize and establish operational processes that enhance efficiency.

• Create comprehensive technical documentation.

• Collaborate with internal stakeholders to outline cross-functional workflows.

• Offer product feedback from clients to the Product and Engineering teams.

• Act as the primary support contact for the business and technical teams of partners during the integration process.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience is required.

• 1–3 years of experience in a relevant industry such as Tech, eCommerce, or SaaS, or in similar positions.

• Experience in written communication with stakeholders, customers, or partners through employment, internships, or volunteer work.

• Outstanding project management, communication, and technical skills.

• Capability to manage client interactions and internal resources effectively.

• Proficiency in handling multiple tasks concurrently, working independently, and driving projects to successful completion with minimal supervision and meticulous attention to detail.

• Candidates must reside in the Pacific Time Zone.

🏝️ Benefits

• Potential equity rewards may be part of the total compensation package.

• Monthly stipends available for health, wellness, and technology expenses.

• Comprehensive medical coverage for employees and their dependents at no cost.

• Dental and vision insurance for employees and their dependents.

• Flexible time off policy.

• Generous holiday schedule.

• Employee stock purchase plan (ESPP) offering discounted Affirm stock.

• Flexibility for remote work.

• In-person onboarding experience provided.

• An inclusive interview process that accommodates candidates with disabilities.