Implementation & Solutions Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Design solutions based on the underwriting, pricing, and portfolio management practices of carriers and MGAs.

• Propose solutions that align with customer workflows and existing product capabilities.

• Create demonstrations based on actual risk inquiries from customers.

• Formulate business cases that illustrate the impact on loss ratios, operational efficiency, and time savings.

• Oversee implementations from the moment a proposal is signed until the project goes live.

• Ensure that customers realize value swiftly.

• Track adoption rates post-launch.

• Identify and communicate customer challenges and opportunities for expansion to the revenue team.

• Supply product teams with customer insights, gaps, use cases, and business impact assessments.

• Develop the implementation and solutioning approach, which includes scoping, launching, and measuring time-to-value.

• Collaborate with sales, product, engineering, underwriting leaders, and technical buyers.

• Report directly to the Head of Revenue.

⛳️ Requirements

• 5-8 years of experience in solutions, implementation, consulting, or product roles.

• In-depth knowledge of P&C insurance workflows, acquired at a carrier, MGA, broker, reinsurer, or a vendor servicing them.

• Background in catastrophe modeling, risk analytics, actuarial support, or underwriting counts.

• Proven history of guiding enterprise customers from contract signing to the go-live stage of a software or data product.

• Practical experience in configuring SaaS platforms or data products.

• Willingness to travel as required (approximately 25%).

• Capacity to work with underwriters, actuaries, portfolio managers, underwriting leaders, technical buyers, and data engineers.

• Competence in creating customer-specific demos and ROI business cases.

• Ability to discuss APIs, data pipelines, and integrations without the need for coding.

• Strong writing and documentation skills, including the creation of solution designs and integration guides.

• Familiarity with catastrophe modeling, geospatial or physical risk data, Guidewire, or Duck Creek is advantageous.

🏝️ Benefits

• Competitive base salary regardless of your work location.

• Performance-based cash bonuses linked to company success.

• Predominantly employer-covered health, dental, and vision insurance for you and your dependents.

• Flexible Paid Time Off (PTO) policy.

• Group Life Insurance at twice your base salary, covered by the company.

• FSA and HSA options to optimize your healthcare spending.