Implementation Project Manager

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Oversee customer implementations and enhance the implementation methodology strategically.

• Act as the escalation point for complex technical configurations.

• Initiate efforts to optimize implementation processes and minimize time-to-value.

• Manage implementations that involve multiple stakeholders and intricate technical requirements.

• Conduct kickoff calls to grasp customer goals, timelines, and success metrics.

• Configure the platform using customer-specific templates, workflows, and settings.

• Provide system training to equip customers for self-sufficiency post-implementation.

• Monitor implementation milestones and manage customer expectations effectively.

• Identify and resolve technical challenges during the implementation process.

• Facilitate handoffs to Account Managers following implementation.

• Document customer workflows and configurations thoroughly.

• Analyze implementation data to pinpoint bottlenecks and suggest enhancements.

• Engage in cross-functional projects aimed at refining the customer onboarding experience.

• Report directly to the Manager of Implementation and collaborate with Account Managers, Support, and Sales.

⛳️ Requirements

• A minimum of 3 years of experience in customer onboarding, implementation, or training roles, ideally within the SaaS or construction technology sector.

• Capability to translate technical product features into business value across various customer workflows.

• Demonstrated success in shortening implementation timelines and boosting customer satisfaction scores.

• Experience with implementations that involve multiple stakeholders and complex integrations.

• Strong analytical skills and the ability to leverage data for process enhancements.

• Experience in conducting engaging virtual training sessions.

• Proficient technical configuration skills and a quick learner of new software platforms.

• Excellent project management abilities, with a history of meeting implementation deadlines.

• Outstanding communication skills, adaptable to different learning styles.

• Candidates must currently reside in the US.

• Must possess authorization to work in the US without visa sponsorship.

• Preferred knowledge or experience in SaaS and the home improvement industry.

• Understanding of business management CRM software and its relevance in enhancing business processes is preferred.

🏝️ Benefits

• 95% of medical, dental, and vision premiums covered for employees; 50% for dependents.

• 401k plan with up to 4% company match, immediately vested.

• 20 PTO days.

• 48 hours of sick time.

• 9 paid holidays.

• Paid volunteer day.

• Annual all-expenses-paid international company retreat.

• Company-paid $50,000 life insurance, AD&D, and short-term disability coverage.

• Optional accident, hospital, critical illness, and additional life insurance available.

• $300 annual stipend for professional development.

• Five-year sabbatical with 2 extra weeks of PTO and a $1,000 travel bonus.

• 10 weeks of paid parental leave for birthing parents.

• 4 weeks of paid parental leave for non-birthing parents.

• Company-provided laptop and essential equipment.

• Opportunities for growth and career advancement.

• Flexible work arrangements.

• Freedom to experiment and test new ideas.

• Bonusly, Coffee Chat Slack app, and virtual and in-person team events.