Implementation Manager, Student Billing

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee customer implementation projects involving one or more Veracross products, with an emphasis on Student Billing and related modules.

• Conduct departmental discovery sessions with Business Offices and other departments involved in the implementation.

• Provide consultation on platform transition options, including setup, demonstrations, modifications, and approvals.

• Manage change initiatives and implement approved configurations.

• Create models and document workflows for the department's inaugural operational year.

• Develop, coordinate, and execute project plans, task schedules, and resource activities.

• Collaborate with the Lead Project Manager to establish Business Office implementation plans linked to Student Billing and related module configurations.

• Offer guidance to Business Offices on billing setup connections, including charts of accounts, general ledgers, and accounting processes.

• Facilitate direct training sessions and ensure the completion of necessary self-paced training.

• Work alongside internal and external stakeholders throughout the implementation process.

• Serve as an internal expert on Student Billing and mentor other Implementation Managers.

• Develop customized post-go-live support handoffs and contribute to documentation and best practice guidelines.

• Collect client feedback to enhance implementation processes and product offerings.

• Provide support for implementation projects in North American schools as required.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• An accounting degree or relevant experience in a Business Office (Bursary) setting, with a focus on accounting topics studied at university.

• A minimum of 2 years' experience in technical project management, implementing Veracross or other SaaS-based software solutions, ideally including finance or billing systems and data conversion.

• Experience working within or alongside an independent school Business Office (Bursary) is advantageous.

• Strong understanding of accounting fundamentals, especially related to billing.

• Outstanding written and verbal communication skills, including public speaking, presentation delivery, and engagement with finance leaders such as Bursars and Business Managers.

• Capacity to make complex decisions and provide recommendations with limited guidance, demonstrating initiative and independent judgment.

• Ability to learn complex, enterprise-level software systems to the extent of teaching others.

• Proficiency in multitasking within a fast-paced environment.

• Strong problem-solving skills, with the capability to conduct root cause analysis.

• Highly organized, with the ability to self-manage in a remote working environment.

• Willingness to occasionally work outside standard UK hours to assist with North American projects.

• Capability to travel up to 15% of the time, primarily within the UK and Europe.

• Authorization to work in the UK is required.

🏝️ Benefits

• Our team operates fully remotely, allowing everyone to work from home. Opportunities will arise throughout the year to connect with other UK team members during conferences, events, or company meetings and social gatherings.

• 25 days of annual leave, plus public holidays.

• An additional day off to celebrate your work anniversary each year.

• 4% matched pension contributions.

• Private medical insurance.

• Salary sacrifice scheme for electric cars.

• Discounted gym membership.

• Cycle scheme available.

• Enhanced sick pay.

• Improved maternity, paternity, adoption, and shared paternity leave pay.

• Access to an employee assistance program.

• Payroll giving options.

• An inclusive culture that supports all team members in reaching their full potential.