Implementation Manager – Enterprise Select

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the team of Enterprise Implementation Consultants responsible for deploying Samsara’s connected operations platform for enterprise clients.

• Oversee team performance and achieve results in alignment with team KPIs and organizational OKRs.

• Maintain executive-level stakeholder relationships and manage escalation resolutions for at-risk, high-ACV accounts.

• Collaborate with Sales, Solutions Engineering, Support, and Customer Success to ensure smooth transitions and safeguard renewal and expansion opportunities.

• Guide consultants through intricate, multi-site technical implementations, including hardware deployment logistics and system/API integrations.

• Identify and execute process enhancements, system efficiency improvements, and increased automation through data analysis.

• Recruit, develop, and lead a diverse, engaged, and high-performing team.

• Advocate for and integrate Samsara’s cultural principles while expanding globally and establishing new offices.

• Lead by example and be prepared to engage hands-on.

⛳️ Requirements

• Minimum of 4 years of experience managing a service team, with a focus on supporting complex, multi-stakeholder enterprise deployments.

• Proven experience in implementing Enterprise (medium/high touch) accounts or account management programs.

• Preferred experience in SaaS and/or IoT/hardware implementation.

• Strong work ethic, excellent prioritization skills, and high emotional intelligence.

• Experience in handling escalations and maintaining executive stakeholder relationships on complex, high-value accounts.

• Familiarity with customer success CRM tools such as Gainsight and/or PSA tools.

• Solutions-oriented mindset with robust problem-solving abilities.

• Ability to thrive in a fast-paced, dynamic environment.

• Strong inclination towards action, with the ability to think big and uphold high standards.

• Project/program management experience (PMP or similar) is a plus.

• Bachelor’s degree from a recognized four-year institution.

• Legal eligibility to work at Samsara and in the specified location, if applicable.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-led remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation packages above market rates.

• Flexible working arrangements with options for office, hybrid, or remote work where applicable.